Customer support assurance ai Agent

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Why Traditional QA Falls Short?

• Managing quality assurance manually is COSTLY and inefficient.

• Human QA teams face:
* High operational expenses
* Limited hours
* Human bias & inconsistency
* Overwhelming call volumes
* Delayed problem resolution, impacting customer satisfaction

The result?

Missed opportunities, compliance risks, and lost revenue.

 
How It Works

• Receives call data from the company Analyzes conversations
• Identifies problems (e.g., Soft skills, technical skills, adherence to company policy)
•  Flags problematic calls for team leaders
• Provides actionable insights to improve performance.